Pedaling from the Black Forest to the Yellow Sea
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Day 76 (Turkey): Ankara (DPD - delayed parcel delivery or we tell you we’ll call, but we won’t)

I am very tired, I have a big bad headache - and I don’t want to deal with DPD any longer. What happened today was the last straw to break the camel’s back. I just want to convey what happened. And since for different purposes I have put together this little protocol I just translated it and will not add much of a commentary.

time zone: Ankara (skype is pretty good about giving me the times of my calls)

10:09 am: I call to check the status, get a new tracking number, package is supposed to be en route to Ankara, is to arrive at the airport here at noon, delivery today is virtually guaranteed, or so Mr. T says; I am happy (and do remember his 98% comment on Friday)

12:54 am: I call again and ask what the status is (simply: “where is the package”; background: my status request has determined that the package is in Paris, has landed there just a couple of minutes ago); I inquire the whereabouts of the package; “no, it is not in Paris, my colleagues have told me that it is on its way to Ankara”; despite repeated questions as to the Paris hints on the website I am told that the website output may be “misleading”, though it’s not “wrong”; my package is proactively traced - though I can’t tell how the customer - meaning myself - benefits from this

3:58 pm: I inquire again and am told that it is on its way, will be delivered today; I am reassured that the package is in Ankara despite contrary information that seems to be mounting on the website (more and more indications pointing to Paris); I hint at the flight numbers again, which tell me that there are two Air France flights, one going to Paris and the other going to Istanbul later at night, meaning the package will not make it today; this information is dismissed (all you have to do is search the flight numbers online and some sites tell you all about the flights); I am asking for written confirmation via email that the package is not in Paris, but in Ankara - never get it

4:19 pm: I get an email from Mr. T. that the package has cleared Turkish customs (it is actually the customs in Paris according to my reading, which I convey to him); I call the Turkish partner company and they confirm that the package is in Paris (sure, they are looking at the same database as I do)

4:21 pm: I call Mr. T and he promises to call back within an hour; he says he sends emails with the highest priority to the depots in Frankfurt, Paris and Ankara in order to determine the location of the package

5:29 pm: because I don’t get a return call, I call Mr. T. again; I am told that he has left for the day; I ask for his supervisor who is in a meeting; Mr. E. wants to take up the case and promises to call back within 30 minutes

6:02 pm: I try to call Mr. E several times; he has left for the day as well; I talk to their supervisor Mr. B. and lodge a complaint about the whole affair with him - what really made me angry was the calls that never came; Mr. B promises to return my call

6:45 pm: Mr. B. calls me (wow) and confirms that Paris is the correct location; promises quick delivery though says that realistically tomorrow would be a miracle; maybe Wednesday; rerouting is possible, but he won’t make any promises (smart I guess - and at least honest)

What really disappoints me is that I have let Haluk and Guler down, they are off on their vacation a day late. I am also starting to get into some hot water time wise and am thinking about canceling my trip through the Caucasus. I could do it - but it would be a bit of a race through there and I could save a lot of miles. Not sure what I will do and will have to mull this over (I have nothing else to do right now - thanks DPD). Any feedback on this is more than welcome!!!

PS: the first part of the heading is from P (I will stick to not naming names)

1 comment

1 Dominic { 06.10.08 at 9:09 pm }

what a mess! paris is not istanbul - i totally understand you, when saying you only want to give the protocol
hope all will turn out well SOON

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